Privacy Policy

This Privacy Policy explains how your personal information is collected, used, disclosed, stored and protected when you purchase or use the Jazz RoamX international travel eSIM service (“Service”).

The Service is offered by JazzWorld Pakistan Limited (“JazzWorld”) in collaboration with Yonder Media Mobile Inc. (“Yonder”), which provides the technology platform and supporting infrastructure used to provision and operate the Service.

Yonder is responsible for the operation of the RoamX platform and processes personal information required to provide the Service. JazzWorld may process limited personal information where necessary to facilitate customer support, manage the commercial relationship, comply with applicable legal obligations, and improve the customer experience.

Depending on how you use the Service, we may collect the following categories of personal information.

Information You Provide

• Email address;
• Information submitted when contacting customer support; and
• Information provided when making enquiries or submitting complaints.

Transaction Information

• Purchased eSIM and data bundle;
• Transaction reference and order history;
• Purchase date and time;
• Payment confirmation; and
• Billing information where applicable.

Payment card information is processed by our third-party payment service providers. Neither JazzWorld nor Yonder stores your complete payment card details unless required by the relevant payment provider.

Device Information

We may collect technical information relating to your device, including:

• Device model;
• Device identifiers;
• Operating system and version;
• Application version;
• eSIM installation status;
• Network information; and
• Diagnostic and error information.

Usage Information

We may collect information relating to your use of the Service, including:

• eSIM activation status;
• Data bundle usage;
• Connectivity information;
• Service performance metrics;
• Error logs; and
• Technical diagnostics.

Where you enable location permissions, we may process limited location information necessary for the operation or improvement of the Service.

We use your personal information to:

• create and manage your account;
• provide, activate and maintain your purchased eSIM;
• deliver QR codes and installation instructions;
• process purchases and payments;
• provide customer support;
• operate, maintain, secure and improve the Service;
• monitor network performance and service reliability;
• detect, investigate and prevent fraud, abuse and security incidents;
• comply with applicable legal and regulatory obligations;
• protect the rights, property and security of our users and business; and
• where permitted by law or with your consent, communicate service updates, promotional offers and product improvements.

We process your personal information on the following legal bases:

• performance of our contract with you;
• your consent, where required;
• our legitimate interests in operating, securing and improving the Service and preventing fraud; and
• compliance with applicable legal and regulatory obligations.

We may share your personal information with:

Yonder

To operate, provision, support and maintain the RoamX platform.

Service Providers

Third parties providing hosting, cloud infrastructure, customer support, payment processing, analytics, technical support and related services.

Mobile Network Operators

Partner network operators providing mobile data connectivity in your destination country.

Professional Advisers

Legal advisers, auditors, consultants and other professional advisers where necessary.

Law Enforcement and Government Authorities

We may disclose your personal information to law enforcement agencies, courts, regulators, government authorities or other competent public bodies where we reasonably believe such disclosure is necessary to:

• comply with applicable laws, regulations, legal processes or lawful requests;
• investigate, detect or prevent fraud, cyber incidents, security threats or other unlawful activities;
• establish, exercise or defend legal claims;
• protect the rights, property or safety of JazzWorld, Yonder, our users or any other person; or
• enforce our Terms and Conditions or other contractual rights.

The Service is operated using infrastructure provided by Yonder. Accordingly, your personal information may be transferred to, stored and processed in jurisdictions outside Pakistan, including the United States and other countries where Yonder or its authorised service providers operate.

We implement appropriate safeguards for international transfers of your personal information, including contractual protections or other legally recognised transfer mechanisms.

We retain personal information only for as long as necessary to:

• provide the Service;
• comply with applicable legal and regulatory obligations;
• resolve disputes;
• prevent fraud;
• protect our legitimate interests; and
• enforce our contractual rights.

Once retention is no longer necessary, personal information will be securely deleted or irreversibly anonymised in accordance with applicable law and our retention policies.

We implement appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include:

• encryption;
• access controls;
• authentication mechanisms;
• monitoring and logging;
• secure cloud infrastructure; and
• regular security reviews.

While we take reasonable measures to safeguard your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information where legally permissible;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• request portability of your personal information; and
• lodge a complaint with the relevant supervisory or regulatory authority.

Requests may be submitted using the contact details provided below.

The RoamX website and mobile application may use cookies, software development kits (SDKs), analytics technologies and similar tools to:

• remember your preferences;
• maintain the security and functionality of the Service;
• analyse usage and improve performance; and
• where permitted by law, personalise your experience and communications.

You may manage your cookie preferences through your browser or device settings where available.

The Service is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate legal authorisation, we will take reasonable steps to delete such information.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, you may contact:

We may update this Privacy Policy from time to time to reflect changes to the Service, applicable laws or our processing activities.

Where required, material changes will be communicated through the website, mobile application, email or other appropriate means before they take effect.

The updated version will become effective from the date specified at the top of this Privacy Policy.

For the purposes of transparency:

• Yonder Media Mobile Inc. is responsible for operating the RoamX platform and determining the purposes and means of processing personal information necessary to provide the Service.
• JazzWorld Pakistan Limited markets and distributes the Service in Pakistan and may process limited personal information necessary for customer support, commercial administration, compliance with applicable legal obligations and management of its customer relationship.

Where JazzWorld and Yonder independently determine the purposes for which they process personal information, each party shall act as an independent controller in respect of its own processing activities.